SHIPPING & REFUNDS
SHIPPING & REFUND POLICY
We want you to be happy with everything you purchase from us. If you are not satisfied and need to return merchandise, we will give you full credit, provided you follow these procedures:
* Return merchandise in its original condition and packaging; including envelopes, bags and boxes. Merchandise should be securely packaged and insured. Balboni Custom Jeweler, LLC is not responsible for returns that are damaged in transit.
* Send the completed Merchandise Return Form or a copy of the original invoice with the returned items. Please include the REASON for return. Merchandise returned without this form or a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.
PRODUCT CATEGORY RETURN PERIOD FROM INVOICE DATE
Red Box Diamonds 5 days
Black Box Gemstones 5 days
Finished Jewelry 10 days
Special Orders Non-Returnable
Balboni Overstock Product Non-Returnable
Customers returning merchandise outside of this timeframe will be charged a 15% restocking fee.
All returns must be shipped prepaid (No CODs).
Upon receiving your return, we will exchange, replace, or credit. You will receive credit in the same manner as you paid for the merchandise.
Return, insured for full value to:
Balboni Custom Jeweler, LLC
705 North Mountain Road
Newington, CT 06111
Include a copy of the completed Merchandise Return Form in the package.
All carriers are responsible and liable for any damages that occur during transit. If you suspect any damage or shortage caused during transit, follow these instructions:
* Do not sign freight bill or receipt without making a notation on the freight bill.
* Retain all packing material and shipping cartons until the carrier has made an inspection.
*File a claim directly with the carrier within 15 days. (Balboni Custom Jeweler, LLC cannot file a claim for you.)
CONTEMPORARY METALS RETURN POLICY
Balboni Custom Jeweler, LLC's return policy applies to its Contemporary Metal product, including tungsten, titanium, cobalt, ceramic, and stainless steel bands. Balboni Custom Jeweler, LLC will accept for return or exchange Contemporary Metal product that is received with a defect or any tungsten or ceramic band that becomes scratched or discolored. All returns and exchanges require proof of purchase, and exchanges will be processed for the applicable fee listed below. Bands with engraving that are submitted for exchange are subject to an additional engraving fee.
Lifetime Sizing Policy
Balboni Custom Jeweler, LLC offers a lifetime size exchange service on its Contemporary Metal product. Applicable fees are listed below. Balboni Custom Jeweler, LLC will exchange your band for the same ring, or, at its discretion, a ring of similar style and/or value. Bands with engraving that are submitted for exchange are subject to an additional engraving fee.
Contemporary Metal Product
PRODUCT CATEGORY APPLICABLE FEES
Basic Contemporary Metals $20.00
With Diamond(s) - 0.05 CT or under $20.00
With Silver Inlay or Overlay $20.00
With Diamond(s) - 0.06 CT or over $25.00
With Gold Inlay or Overlay $35.00