SHIPPING & REFUNDS | Newington CT | Balboni Custom Jeweler, LLC

SHIPPING & REFUNDS

SHIPPING & REFUND POLICY

We want you to be happy with everything you purchase from us.  If you are not satisfied and need to return merchandise, we will give you full credit, provided you follow these procedures:

* Return merchandise in its original condition and packaging; including envelopes, bags and boxes.  Merchandise should be securely packaged and insured.  Balboni Custom Jeweler, LLC is not responsible for returns that are damaged in transit.

* Send the completed Merchandise Return Form or a copy of the original invoice with the returned items.  Please include the REASON for return.  Merchandise returned without this form or a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.

PRODUCT CATEGORY                            RETURN PERIOD FROM INVOICE DATE

Red Box Diamonds                                       5 days

Black Box Gemstones                                   5 days

Finished Jewelry                                            10 days

Special Orders                                                Non-Returnable

Balboni Overstock Product                            Non-Returnable

Customers returning merchandise outside of this timeframe will be charged a 15% restocking fee.

All returns must be shipped prepaid (No CODs).

Upon receiving your return, we will exchange, replace, or credit.  You will receive credit in the same manner as you paid for the merchandise.

Return, insured for full value to:

Balboni Custom Jeweler, LLC

750 North Mountain Road

Suite 102-B

Newington, CT 06111

Include a copy of the completed Merchandise Return Form in the package.

LIABILITY

All carriers are responsible and liable for any damages that occur during transit.  If you suspect any damage or shortage caused during transit, follow these instructions:

* Do not sign freight bill or receipt without making a notation on the freight bill.

* Retain all packing material and shipping cartons until the carrier has made an inspection. 

*File a claim directly with the carrier within 15 days.  (Balboni Custom Jeweler, LLC CANNOT file a claim for you.)

CONTEMPORARY METALS RETURN POLICY

Balboni Custom Jeweler, LLC's return policy applies to its Contemporary Metal product, including tungsten, titanium, cobalt, ceramic, and stainless steel bands.  Balboni Custom Jeweler, LLC will accept for return or exchange Contemporary Metal product that is received with a defect or any tungsten or ceramic band that becomes scratched or discolored.  All returns and exchanges require proof of purchase, and exchanges will be processed for the applicable fee listed below.  Bands with engraving that are submitted for exchange are subject to an additional engraving fee.

Lifetime Sizing Policy

Balboni Custom Jeweler, LLC offers a lifetime size exchange service on its Contemporary Metal product.  Applicable fees are listed below.  Balboni Custom Jeweler, LLC exchange your band for the same ring, or, at its discretion, a ring of similar style and/or value.  Bands with engraving that are submitted for exchange are subject to an additional engraving fee.

Contemporary Metal Product                                        

PRODUCT CATEGORY                                                   APPLICABLE FEES

Basic Contemporary Metals                                                         $20.00

With Diamond(s) - 0.05 CT or under                                            $20.00

With Silver Inlay or Overlay                                                           $20.00

With Diamond(s) - 0.06 CT or over                                               $25.00

With Gold Inlay or Overlay                                                            $35.00

 

TEL: 860-337-2050/Email: info@balbonicustomjeweler.com

ADDRESS
705 North Mountain Rd, Suite 102-B

Newington, CT 06111

Office Hours:

M-Th: 9:00 a.m. - 6:00 p.m.

Fri: 9:00 a.m. - 5:00 p.m.

Sat: 9:00 a.m. - 4:00 p.m.

Sun: Closed
Online Store Hours: 24/7

Phone Support: 9:00 a.m. - 8:00 p.m. Monday - Sunday

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